cp777's Privacy Policy &
Data Protection Commitment

This privacy policy (referred to below as the "Policy") has been established by the cp777 platform and applies to our website, mobile app, and all related services. cp777 is an online gaming and betting platform operated for users in Bangladesh.

The main purpose of this Policy is to clearly inform you about what information we collect, why we collect it, how we use it, and how we keep it secure. By using cp777's services, you consent to the processing of information as described in this Policy.

This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. We treat the privacy of personal information as a fundamental right and conduct our operations accordingly.

cp777 collects only the information that is essential for delivering our services smoothly. The types of information we collect are described in detail below.

2.1 Registration & Identity Information

• Full name and username
• Email address and mobile phone number
• Date of birth (for age verification — only users aged 21 and above may use the platform)
• Password (stored in encrypted form — no staff member can view it directly)

2.2 Financial & Payment Information

We collect payment-related information to process deposits and withdrawals. cp777 supports Bangladesh's popular mobile payment services — bKash, Nagad, Rocket, and Upay. Only the minimum information required to carry out transactions with these payment platforms is collected.

• Mobile wallet number (bKash / Nagad / Rocket / Upay)
• Transaction amount and timestamp
• Transaction ID and reference number

2.3 Usage Information & Log Data

• IP address and device identifier information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity and betting history
• Login and logout time records

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is stored. This helps us improve service quality and resolve disputes.

cp777 uses collected information for the purposes listed below. Each purpose has a lawful basis and forms part of our agreement with you.

• Account management: To create, manage, and secure your account.
• Service delivery: To smoothly process deposits, withdrawals, and gaming services.
• Age verification: To ensure that only users aged 21 and above are using the platform.
• Fraud prevention: To detect and prevent unauthorized access and financial fraud.
• Responsible gaming: To identify unusual gaming behavior and provide timely support.
• Customer support: To quickly resolve your complaints, questions, and issues.
• Service improvement: To analyze user experience and improve the platform and gaming services.
• Legal compliance: To meet applicable legal obligations and provide information to authorities when required.
• Communications: To send service updates, security alerts, and important notices.

cp777 never sells your personal information or provides it to third parties for commercial purposes. We follow strict restrictions when it comes to sharing data.

4.1 Service Provider Partners

We may share information with third parties only in the following limited circumstances:

• Payment processors: Services such as bKash, Nagad, Rocket, and Upay receive only the minimum information needed to complete a transaction. Each service is governed by its own privacy policy.
• Technology service providers: Trusted providers of hosting, cloud storage, and security services receive limited data access.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and Microgaming receive only the information needed to operate the games.

All of these third parties are bound by data protection agreements with us and may not, under any circumstances, use your information independently or share it with other parties.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such situations, we will disclose only the information legally required.

cp777 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential cookies: For maintaining login sessions, ensuring security, and enabling basic functionality. The platform cannot work properly without these cookies.
• Functional cookies: To remember your preferences and settings, such as language selection and gaming preferences.
• Analytical cookies: To collect usage statistics and improve our services. This data is analyzed in aggregated and anonymized form.

5.2 Cookie Control

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.

cp777 follows the highest industry standards to protect your data. Our security infrastructure operates on the following levels:

• SSL/TLS encryption: All communication between the platform and your device is secured with high-grade encryption technology.
• Database encryption: Sensitive data stored on our servers is kept in encrypted form.
• Access controls: Staff members have access only to the data required for their specific role.
• Regular security audits: Security audits are conducted regularly to identify system vulnerabilities.
• Firewall & intrusion detection: Advanced technology is used to prevent unauthorized access.
• Two-factor authentication: An additional verification option is provided for account security.

If a data breach occurs, we will take prompt action and notify affected users in a timely manner.

cp777 retains your information only for as long as necessary. Retention periods are determined based on the following principles:

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a specified period as required by law.
• Financial records: Records of financial transactions may be retained for an extended period to meet legal and regulatory obligations.
• Log data: Log data is kept for a limited period for security and analytics purposes.

Once the retention period ends, data is securely deleted or anonymized.

As a cp777 user, you have the following rights over your personal information. Contact our support team to exercise any of these rights.

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will provide that information within a reasonable timeframe.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. Many details can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be fully deletable due to legal obligations.

8.4 Right to Restrict Processing

You may request that we limit the processing of your information for specific purposes. For marketing communications, you may unsubscribe at any time.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured, commonly used format.

cp777 is intended only for individuals aged 21 and above. We never knowingly collect information from minors.

An age verification process is in place at registration. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team.

Our servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• The receiving party meets our privacy standards.
• Appropriate agreements and safeguards are in place.
• The level of data protection is not reduced in any way.

We exercise the greatest caution regarding international transfers and keep all parties bound by strict data protection obligations.

cp777 reserves the right to update this privacy policy when necessary. The policy may be revised due to changes in our services, the introduction of new technologies, or legal obligations.

For significant changes, we will notify registered users in advance via email or through a notice on the platform. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.

The most current privacy policy will always be available on this page. We recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy or the processing of your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform, support provided in Bengali and English

We will try to resolve your complaint as quickly as possible. Privacy-related matters receive our highest priority.